The answer
CSAT thumbs and NPS surveys are dwarfed by the data your agent already collects every day. Many conversations contain a product need, a missing capability, or a misaligned expectation in the user's own words.
Flowlines reads your existing traces and extracts intent from analyzed sessions. Recurring intents appear alongside users, issues, and sessions that need attention on the Home view. MCP journey analysis also organizes typical tool paths by use case or intent cluster.
What you get instead of CSAT thumbs:
Recurring intents. What users are trying to accomplish. Typical journeys. Which tools the agent calls for each use case. Outcome context. Whether those journeys complete, fail, loop, or lack enough telemetry to judge.
Example
A pricing question the agent never answered
A recurring intent surfaces a cluster of sessions where users asked about annual_billing_discount. The agent doesn't have a policy for it, so it deflected or hallucinated. Many of those sessions ended with abandonment or poor result quality issues.
That is an unmet need tied to the sessions where it appeared. The evidence helps a team decide whether to change the answer policy, documentation, or product.
How it works
Intent extraction per session
Flowlines groups recurring intents from observed sessions and uses them to organize the Home view and MCP journey paths.
From a journey, you can inspect calls per session, loop events, failed sessions, typical tool paths, and the outcome attached to the use case.
Last reviewed 2026-09-25