Wherever agents act, Flowlines reads the behavior.
The failure modes change with the job. The way you catch them shouldn't. Flowlines watches any agent (support, coding, voice, retrieval) and names what went wrong in language your team already uses.
Customer support agents
The agents that act on a customer's account: refunds, cancellations, plan changes. When they confirm an action that didn't happen, it costs trust and money.
Coding agents
Agents that write, run, and ship code. The dangerous case isn't a crash, it's a confident "tests pass" on a run that errored, or an edit to the wrong file.
Voice agents
Real-time agents where there's no transcript to scroll back through. A dropped turn or a hallucinated confirmation is gone the moment the call ends, unless it's traced.
Retrieval & RAG
Agents grounded in your documents. The failure is subtle: a fluent, well-formatted answer that the retrieved context never actually supported.
The failures that look like success.
Support agents close tickets. That's the problem: a confidently wrong resolution closes the ticket too. Flowlines reads each session against what the tools actually returned, so the false confirmations surface instead of shipping.
Read the refund teardownEngineering
Catch the deploy that regressed behavior before it reaches users. Gate releases on a behavior baseline.
Understanding deploysProduct
See which failure patterns are worth fixing (grouped, ranked by reach, and trending) instead of one ticket at a time.
Findings & sessionsSupport & CS
Spot the accounts quietly hitting failures and going silent (ranked by value) before the renewal call.
Understanding usersWhatever your agent does, we'll read it.
Bring a sample of your sessions. In 30 minutes we'll show you the behaviors specific to your agent.
Book a demo