How do I tell when users are frustrated with my agent?

By the time frustration reaches a survey or a cancellation, it's too late to act. But it's visible much earlier in the conversation itself: the user rephrases, repeats, corrects the agent, escalates tone, or abandons the session.

Flowlines groups user frustration separately from reliability errors. The issue detail shows what happened, why it matters, the suggested next step, and the sessions where the pattern occurred.

The Users view adds activity and issue-free context, so you can see whether a problem is isolated or recurring for someone who depends on the agent.