How do I segment my agent's users by behavior?

Flowlines segments observed users with activity and issue evidence, then lets teams create groups using customer, model, environment, or another useful trace property. The Users view shows repeat usage, activation depth, issue coverage, cost, and execution time without inventing a black-box churn score.

The answer

The Users view begins with observed users, repeat users, users with issues, cost per chat, and average execution time. A population map places analyzed session count against the share of sessions without issues.

Activation depth separates first-session users, users with two to four sessions, and users with five or more. The action queue then surfaces useful, explainable groups such as new users and power users to learn from.

Need a business-specific comparison? Groups can compare sessions by customer, model, environment, or another property present in your traces.

Last reviewed 2026-09-04

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