Product / Users
Understand adoption one user at a time.
Find new, returning, active, and struggling users. Open each profile to see activity, outcomes, issues, agent usage, and the production sessions behind the conclusion.
click a user, follow their journey
User directory
Find the people who matter and understand why.
Search, filter, and open a user to see their main use cases, evaluated outcomes, recurring issues, and recent sessions.
Population view
See activity, quality, and activation together.
Select any user or cohort, then move directly to the evidence behind the pattern.
Activity and issue-free sessions
3,221 users with analyzed sessions · select a dot to inspect the person
38.7% of users are in the 5+ sessions group
1,240 tried the product once · 879 came back · 1,335 reached five or more chats
Groups
Compare customers, models, environments, or any trace property.
Define the population that matters, compare the same metrics across values, then open the users and sessions behind the gap.
Starter
Starter customers are active, but they complete fewer evaluated sessions and encounter more issues.
1Compare the denominator1,884 analyzed sessions
2Open the affected people711 users in this group
3Read representative sessionsVerify what differs before acting
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