Know exactly which users hit the failures.
A flagged session is one data point. Flowlines slices every behavior by who it touched (plan, account, cohort), so you see the users quietly churning on a broken agent before they tell you. Or never do.
Behavior, broken down by who it hits.
Every flag rolls up by cohort: plan, account, region, or one you define. The same failure that looks rare across all traffic is often concentrated in the users you can least afford to lose.
- Plan, account, region, or custom cohort
- Flag rates compared side by side
Every session a user ran, in one timeline.
Open any account and see their full history: which behaviors they hit, how often, and in what order. Three refusals in two days is a pattern, not a coincidence, and you see it before the renewal call.
- Full per-user session history
- Jump straight into any trace
Catch the users who leave without complaining.
Most unhappy users never file a ticket. They just stop. Flowlines turns repeated bad behavior into a watchlist, ranked by account value, so the silent churn surfaces while you can still do something about it.
- Watchlist ranked by account value
- Alert your CS team on webhook
See who your agents are failing.
A 30-minute walkthrough on a sample of your sessions, broken down by the cohorts that matter to you.
Book a demo