How do I find feature requests buried in conversations?

Q: How do I find feature requests buried in conversations?

Feature requests often appear inside ordinary agent conversations. Flowlines gives product teams recurring intent groups and the underlying sessions, which provides a practical place to find unmet needs without treating the product as an automatic feature-request tracker.

The answer

The product feedback you'd actually act on is locked inside agent transcripts. Users phrase a need, get a deflection or a hallucination, and leave. The signal doesn't make it into your tracker.

Flowlines organizes observed sessions around recurring intents and use cases. When an intent repeatedly ends in abandonment, poor result quality, or another issue, the evidence sessions reveal what users were trying to do.

Review three pieces together:

Intent. What people repeatedly tried to accomplish. Issue. How the agent failed that use case. Evidence. The exact sessions and users that make the opportunity real.

Example

An unmet use case hiding inside support traffic

A recurring intent shows users trying to complete the same workflow. The related issue says the result quality is poor, and the evidence sessions show the missing capability in the users' own context.

A product manager can review the pattern, affected users, and representative evidence before deciding whether the right response is a product capability, better documentation, or an agent fix.

Last reviewed 2026-09-04

An unmet use case hiding inside support traffic

Answer it with your own production evidence.